Happy Trees Jewelry & Gifts's Policies
Hello! We are Chris and Alisa, the creators and owners of Happy Trees. All of our jewelry items are created using US sourced raw materials and natural gemstones, fossils and crystals. Our art glass items are truly unique, and we only use DecoArt and Gallery Glass paints and stains. By supporting us you will also be supporting the local economy, as well as helping to fund various animal rescue / animal welfare charities and environmental causes. We donate throughout the year to non profit organizations throughout the US, using a portion of your purchases to help others.
Payment is due upon committing to making a purchase, unless other arrangements are made with us. We will consider holding an item or putting items on layaway with a deposit.
We ship 1st class domestic USPS for most items. We can also ship USPS Priority, Priority Express, 2nd Day Air or Overnight. We insure all purchases over $100, and will insure any purchase at your request. We do combine shipping rates, and we do not inflate shipping rates. We charge you what we pay for shipping, plus a small packaging fee (usually less than $1 per shipment).
Refund & Exchange Policy
We will replace any jewelry item that is damaged on arrival, but please understand that we may have to reorder the stone used and that it will not be an exact match. We automatically insure purchases of $100 or more, and, we can ship any purchase with insured or expedited shipping services. If you receive an item that you are unhappy with, please contact us within 48 hours of receiving the item, and, return it to us in the original packaging. Once we receive the returned item, we will issue you a shop credit for the amount of the purchase price. Due to the cost involved in the making of our creations, shipping fees and packaging costs, we do not offer refunds at this time.
Please feel free to contact us personally with any questions, concerns or special requests. Email: firstname.lastname@example.org Facebook: www.facebook.com/HappyTreesHandmade Phone: (716) 901-4819 (personal mobile number)