Goss Home Goods's Policies
Thanks for stopping by! I really love what I do and I look forward to serving you. Here are all the facts you need to know about my shop: I hand engrave all glass pieces with a Dremel tool. Metal or wood pieces may be engraved with the help of a Silhouette machine, Dremel, or a combination of the two. All designs are either hand drawn designs of my own or are drawn from a template purchased through graphics distributors. Fonts used are all purchased with commercial end use agreements through graphics distributors or are free commercial fonts. Goss Home Goods cannot make any custom orders with images or fonts that are not owned by the buyer or available for purchase with a commercial end use.
Payments are accepted through Paypal. Payments must clear within 7 business days. If a payment does not clear within 7 business days, the order will automatically be cancelled. For stock items, buyers must contact me within 48 hours for cancellation and will be given a full refund. For custom orders, cancellations will not be honored once the project has commenced. The buyer is responsible for filing appropriate sales taxes, if applicable, in his/her own sate.
Items will ship within 1-3 days after payment confirmation. Items are shipped through USPS. I only ship to the US. Unfortunately, Goss Home Goods cannot provide rush orders at this time. Due to the nature of the items being sold, package insurance is required. If an item is lost, stolen, or broken, it is the buyer's sole responsibility to file a claim with the postal service, but I will do my best to assist in that process.
Refund & Exchange Policy
Goss Home Goods does not offer exchanges- sorry! Almost everything I make is one of a kind. Returns will only be granted on stock items and if the item is returned within 30 days of purchase, in the original condition. No returns will be granted on custom orders. The amount of shipping will be taken out of the refund. No exceptions.
Please be aware that from time to time, the medium (glass, metal, wood, etc.) used in a piece may have slight imperfections (for example, bubbles in glass). These imperfections will ALWAYS be pointed out in the listing. The return policies above still apply on such pieces if the imperfection is listed.
Please contact me with any questions at: firstname.lastname@example.org Follow me on Twitter: @GossHomeGoods Follow me on Instagram: @gosshomegoods