Golden Coast Artisan Woodcrafts's Policies
Introduction
Golden Coast Artisan Woodcrafts creates unique and one of a kind products. Listed products may be pre-made and/or require fabrication. However, we also enjoy making custom products to fit your needs. If you would like a custom item or just have questions, feel free to contact us at [email protected]
Payment Policy
Payments must clear within 7 business days. If the payment doesn’t clear, I will cancel the order. If you decide to cancel your order, please contact me within 48 hours of your purchase. You will receive a full refund. Any other cancellations will not be refunded.
Shipping Policy
We ship only within the USA. Shipping occurs Monday – Friday. Payment must be cleared prior to shipping. No exceptions
Refund & Exchange Policy
Refunds and exchanges will ONLY be processed within 30 days of the date of purchase. **Items must be returned in their original condition in order for a refund or exchange to be processed, less shipping. In the unlikely case that damage occurs during shipment, please return the entire package in order to receive a full refund or process an exchange. If damage occurs during delivery, I will be happy to try and attempt to recreate the original piece. However, many of my pieces are one of a kind and recreating may not be possible.
Other Policies
Products take an expected 7 days to create. Once they are created they will be shipped out. The entire process takes approximately 10-12 business days.