Girl Can't Help Knit's Policies
Payment: My preferred method of payment is PayPal. If you do not have a paypal account, please visit www.paypal.com to sign up! Orders not paid for within 3 days will be canceled and the item(s) will be re-listed in my shop.
Shipping: All items will be shipped via USPS upon receipt of payment. I generally ship within 2-3 business days after payment has cleared. Insurance and/or tracking are available at an additional cost, if requested at the time of purchase. Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service.
Refund & Exchange Policy
Returns: If you are not completely satisfied with your purchase, please contact us (girlcanthelpknit at gmail.com) within seven days of receiving the item(s) & we will do our best to resolve the issues. If the item you receive is damaged or otherwise poor quality please send a message or email (girlcanthelpknit at gmail.com) with photos of said item attached. We can only accept returns on knitted items that are free of any odors (hair oil, perfume, cigarette, pet hair, pet odor) and in "new" condition. If there is reason to believe your item was faulty or such we will gladly accept a return and refund your money. Thank you for your consideration. PLEASE NOTE: I am not able to refund shipping costs and fees associated with the item's sale, and return/exchange shipping fees are the responsibility of the buyer.
Custom Products: If you would like a custom item, I’m up for the challenge! Please contact me by email at girlcanthelpknit at gmail.com with the product you are interested in recreating and the time frame you are looking to have this completed. I will get back to you with any questions or confirmation. Most likely I will need to create a new product listing for a custom product. I will email this to you once I get the full details from you. Additional info: All items are handmade - knit & cared for in love in a smoke free and pet free environment. Hand Wash, Dry Flat.
Please do not hesitate to contact me with any questions, suggestions & concerns: girlcanthelpknit at gmail.com