Payment Policy

We accept PayPal, Credit Cards, and Money Orders. Money Orders are expected within 7 days of purchase and may be subject to a holding period.

Shipping Policy

Items are shipped via USPS , UPS, or FedEx depending on which ever is the most economical and of course the safest method for the particular item. We will try to provide tracking numbers if applicable. If a particular shipping method is preferred (i.e. Priority Mail, FedEx, or UPS) please see the "Misc. Shipping" category to view and select these options. Items and total purchases over $30.00 will require insurance for packages shipped by USPS. Items over $30.00 will include insurance while total purchases over $30.00 will require the purchase of the insurance listing in the shop. Buyer assumes responsibility for lost or damaged packages whose value is over $30.00 if insurance is not purchased.

Refund & Exchange Policy

Refunds will be given for items that are returned within 10 days of receipt. Buyer is responsible for all shipping charges. Please email me prior to sending the return so that I may be expecting it. Tracking numbers and insurance are highly recommended. Refunds will not be given on items that were damaged in shipment unless they were insured, so please consider insurance carefully when making your purchase.

Other Policies

All items come from a smoke-free environment.

Contact Information

Bernie Thompson, fiber artist P O Box 85 Dexter, Kansas 67038 froggiesfiberartist@gmail.com

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