ForeverAfters Wooden Toys and Kids' Funishings's Policies
Thank you for shopping ForeverAfters. We are here, simply, because we believe that children's toys should endure the wear and tear of a life time. We don't make a toy, we hand-make a learning experience that will last...ForeverAfters. Our enduring hope is that your children will enjoy this experience as much as we have. If you have made a purchase needed by a definite deadline, please let us know when you order. If it is within reason we will get it to you in time. If not, we will let you know.
SPECIAL ORDERS, YES! -- LOCAL DELIVERY, YES! - INTERNATIONAL SHIPPING, YES! In all cases, please watch for an opportunity to indicate a choice of color in the instructions window upon ordering. Please "CONTACT" me from the menu on the right and I will be happy to allow for any additional information necessary to make these possible. Estimated ship dates and prices are valid for 7 days after the date of issue. Please take a moment to familiarize yourself with our shop policies. We reserve 4-6 weeks to delivery for custom orders. At times, we may do much better than that, sometimes we push right up to the last minute. Since we want to provide as much variety as possible to you, our valued clients, we make these products after we receive the order. If you need it "tomorrow", (okay, so THAT won't happen!) shipped within 3-4 days, find the rush order listing available in our shop listings. It will direct you to a $45 surcharge for this service. Thank you, and happy playing.
We ship FedEx on some occasions and USPS on others. We will e-mail a confirmation to you when we receive your order and then again when we ship. Feel free to check our progress at any time. Our goal is to provide excellent value, the highest quality, and real creativity for your child in every order that we ship, large or small. On the other hand, hand-made means just that. We make these products, just the two of us with our own hands. So if you are requesting a special order, please be patient, Thanks.
Refund & Exchange Policy
To our valued customers: Our goal is to provide excellent value, the highest quality, and real creativity for your child in every order that we ship, large or small. On the other hand, hand-made means just that. We make these products, just the two of us with our own hands. And, not unlike your own and despite our best efforts, much to our dismay, our hands can sometimes fail without notice. Should you receive an order that you feel does not meet our standards, please let us know. It is our commitment to every customer that every order satisfy expectations. Thanks. These products are children's toys and furnishings and are not intended for use to transport infants or for any other purpose other than those stated. ForeverAfters is not responsible for injuries sustained through the use or misuse of these toys. We guarantee our products against normal use for the lifetime of the toy. We imply no guarantee against damage resulting from misuse or abuse. Expectations differ from household to household. Therefore, we reserve the right to assess each situation individually. Claims for refund will be considered up to 30 days past the confirmed delivery date and may require up to 30 days to process.
We offer your choice of accent color on special orders . The pattern on the fabrics are exclusive to each toy and may therefore differ. We will, under all circumstances, match fabric color to the accent color. Please allow 4-6 weeks for delivery, since your order is handmade expressly for you. Our toy patterns are copyright protected. Please respect our work.
ForeverAfters Richard and Georgia Kelsey 1701 Neat Lane SW Albuquerque, NM 87105 505-340-5049