Fluid Tranquility 's Policies
Thanks for looking at my work, I hope that you will buy and enjoy my work. I will make every effort to send your purchases to you as soon as possible, but there may be the occasional problem, mostly during the busy holiday periods. That is why Ido ask that you allow 14 days turnaround for the shipping of you items. However please contact me if you do have any issues and we will help you.
Payments must clear within 5 business days. If the payment doesn’t clear, I will cancel the order. If you decide to cancel your order, please contact me within 48 hours of your purchase. You will receive a full refund. Any other cancellations will not be refunded.
Preferred Shipping Provider: USPS Priority Mail. We ship only within the USA. Shipping occurs Monday – Friday. Payment must be cleared prior to shipping. No exceptions
Refund & Exchange Policy
Refunds and exchanges will ONLY be processed within 30 days of the date of purchase. **Items must be returned in their original condition in order for a refund or exchange to be processed, less shipping. In the unlikely case that damage occurs during shipment, please return the entire package in order to receive a full refund or process an exchange. If damage occurs during delivery, I will be happy to try and attempt to recreate the original piece. However, many of my pieces are one of a kind and recreating may not be possible.
If you would like a special requested item, I’m up for the challenge! Please contact me by email at email@example.com
Please do not hesitate to contact me with any questions. My email is firstname.lastname@example.org I will email you back within 48 hours.