Fays Beginnings's Policies
All glass pieces have been clear coated and baked to cure. Hand wash, carefully. Dishwasher safe.
Payments via PayPal ONLY. Payments must clear within 7 business days. If the payment doesn’t clear, I apologetically, will have to cancel the order. If you decide at any time to cancel your order, please contact me within 48 hours of your purchase at firstname.lastname@example.org. You will receive a full refund. **Any other cancellations will not be refunded for future notice.**
Shipping Provider: USPS Priority Mail. We ship only within the USA. Shipping occurs Monday – Friday. Payment must be cleared prior to shipping. No exceptions Products take an expected 7 days to create. Once they are created they will be shipped out shortly thereafter. The entire process takes approximately 10 business days, unless otherwise noted. If you would like to receive any of my products sooner than the 10 day time period, please email me at email@example.com. Rush orders cannot be guaranteed, but depending on the current work load, we will see what I can accommodate.
Refund & Exchange Policy
Refunds and exchanges will ONLY be processed within 30 days of the date of purchase. **Items must be returned in their original condition in order for a refund or exchange to be processed.** In the unlikely case that damage occurs during shipment, please return the entire package in order to receive a full refund or process an exchange. If damage occurs during delivery, I will gladly attempt to recreate the original piece. However, being that my pieces are one of a kind, recreating them may not be possible.
At this time, I will not be taking custom orders. I look forward to making this happen Summer of 2019.
For further questions or comments, please email me at firstname.lastname@example.org