Elegantly Eccentric Designs, LLC's Policies
Payment: PayPal Shipping: USPS First Class, ships in 1-2 business days, but packages may experience delays along the way, because it's 2020. Refunds: yes, within 30 days. Exchanges: yes, within 30 days. Cancellations: yes, but only before the item has shipped.
I accept PayPal, which in turn accepts all major credit and debit cards.
All of my shipping is done through the USPS, using First Class parcel. Orders ship in 1-2 business days. 2020 update: there may be shipping delays. I have had some packages take up to 5 days extra domestically, and international shipping is taking 4-6 weeks. There is unfortunately nothing I can do about this- it's impacting all shippers.
Refund & Exchange Policy
Requests for order cancellations are only accepted before the item has been shipped. Please contact me promptly if this situation arises. Returns- refunds or exchanges- are accepted for a defective product or damage incurred during shipping. These problems must be communicated within 30 days of the sale. Some items are one-of-a-kind and cannot be replaced. No returns on clearance items. In most situations, the buyer will be responsible for return shipping, and initial shipping charges will not be refunded outside of damaged/lost package issues. I'm a tiny shop and can't eat that cost. If you need a simple repair, replacement part, or general troubleshooting, send me a note- I'm happy to help.
Custom work and wholesale options are available. Please e-mail me to discuss options.
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