Elegantly Eccentric Designs, LLC's Policies
Summary: Payment: PayPal Shipping: USPS First Class, ships in 1-2 business days, but packages may experience significant delays along the way. Please order at least two weeks before hard dates or ask about plausibility of in-time delivery. I'm happy to help, but can't do anything to make carriers work faster. Refunds: yes, within 30 days. Buyer is responsible for shipping costs except in cases of damage or defect. Exchanges: yes, within 30 days. Buyer is responsible for shipping costs except in cases of damage or defect. Cancellations: yes, but only before the item has shipped. International shipping is currently not supported on this site, and because of business nexus laws, I am also unable to sell to Kansas.
I accept PayPal, which in turn accepts all major credit and debit cards.
All of my shipping is done through the USPS, using First Class parcel. Orders ship in 1-2 business days. 2020-2021 update: there may be significant shipping delays. I have had some packages take up to 15 days extra domestically, and international shipping is taking 4-6 weeks. An estimated delivery time of 3-25 days is ridiculous, but there is unfortunately nothing I can do about this besides process orders promptly- it's impacting all shippers. Please place orders for hard dates at least two weeks in advance.
Refund & Exchange Policy
Requests for order cancellations are only accepted before the item has been shipped. Please contact me promptly if this situation arises. Returns- refunds or exchanges- are accepted for a defective product or damage incurred during shipping. These problems must be communicated within 30 days of receipt. Some items are one-of-a-kind and cannot be replaced. In most situations, the buyer will be responsible for return shipping, and initial shipping charges will not be refunded outside of damaged/lost package issues. I'm a tiny shop and can't eat that cost. If you need a simple repair, replacement part, or general troubleshooting, send me a note, whether it's 6 days or 2 years after the sale- I'm happy to help.
Custom work and wholesale options are available. Please e-mail me to discuss options.
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