Eclectic Belladonna's Policies
I want you to be absolutely thrilled with your order, if you like an item, but wonder what it looks like from another angle, or if it will hold up under certain conditions, shoot me a line and ask. I will do my best to address all questions in a timely manner. If you see something you would LOVE, if only it was just a little bit different, send me a message, I may be able to recreate it just the way you like.
Pre-made orders are prepared to ship when payment clears through PayPal. On custom orders, an invoice will be sent if supply deposit is required. Work will be started when the deposit clears. Once the piece meets customers approval, price and shipping will be calculated and will ship when PayPal payment has cleared.
USPS shipping and handling are calculated for US delivery. For international shipping or local orders (Tucson, AZ) the shipping cost will change the price of shipping the item. Please message me when placing these types of orders so that I can make the necessary arrangements and charge accurately. Local orders (Tucson, AZ area) can be delivered rather than shipped, message for more information.
Refund & Exchange Policy
I want to keep happy customers, and let's face it, returns are a hassle. Please, be sure to ask any questions you may have prior to ordering. Returns will be processed, less shipping costs, when item has been received back to Eclectic Belladonna. If an item was received damaged, return arrangements will be made and best efforts will be made to repair/rebuild the item. Returns will be issued if an acceptable fix is not possible.
I love a challenge! If you have an item that you would love to adorn your home, or a perfect gift you just can't find, give me a crack at it!! Send me a description of what you're looking for, and some guidelines (size/colors/material, etc.) and I'll do my best to make your vision come to life. If expensive/specialized tools or supplies are required, a supply deposit may be needed. I'll always do my best to meet to meet your needs affordably, and I'll keep trying until you love it. Message me for more information.
email@example.com PO BOX 64644 Tucson, AZ 85728