Earnistys Wreaths and Bouquets's Policies
Welcome to Earnisty's Creations! I create custom wreaths for all seasons and occasions. I offer a variety of wreaths, both on grapevine with ribbon, as well as mesh and burlap. I love custom orders and welcome them! They are what allow me to explore my creativity as well as expand what I offer! I will send you a photo before I ship any custom order for your approval. I hand paint all monograms and logos, so those items may take a little longer to ship. Monograms can be added to any wreath or traded out for the current centerpiece. Turnaround time on orders varies with how busy my shop is at that time. Please message me if you need your order by a certain date. All designs and photos are copyrighted.
Payment Payment in full is required before I create any wreath, including custom orders.
Please check my shop announcement for current turnaround time, as it varies by season. All wreaths ship UPS Ground, which generally takes 1-4 days for delivery. You will receive tracking information through Etsy. If your shipment arrives damaged in anyway, please contact me immediately so that a claim can be submitted to with the carrier, and we can decide on the best resolution, by replacing your order or refunding your payment. Shipping to Alaska and Hawaii will typically cost quite a bit more than what is quoted. Please contact me for a shipping estimate. I will ship International at the current postal rate. There may be an additional charge for filling out customs paperwork.
Refund & Exchange Policy
I am unable to take returns on custom items. These include creations custom created specifically for you, as well as any wreaths with monograms. If your item was received in poor condition (damaged in some way), please contact me immediately with photos of the wreath and box. Other non-custom items may be returned within 5 days, in the same condition it was received, but shipping must be covered by the customer. **Holiday type wreaths may not be returned after the holiday.**
Frequently asked questions: Q: I've paid for my order, but would like to change wreaths to a different color/unit. How can I go about doing so? A: Thank you for your order, but unfortunately we can not change or alter your order at no cost considering it made to order. There will be a restocking fee of $25 and any additional cost to make the chosen wreath.