Introduction

Welcome to Donna Lee Bags & Accessories thank you for taking the time to browse around. Please read our shop policies below.

Payment Policy

We accept PayPal. Sales tax is added at check out where applicable. Once payment is received we begin to work on your order. All custom made orders will incur a processing fee if the order is canceled after it's already been started.

Shipping Policy

All Items are shipped USPS and includes a tracking number. Large orders are insured to their value and will receive a delivery confirmation. Orders that are shipped priority mail and priority flat rate will incur additional charges. Buyer pays for all shipping charges. Please allow standard shipping time of 4-10 days once your items have been ship.

Refund & Exchange Policy

Please email us any questions you may have about your purchase before placing it such as size, color or materials. We will be happy to answer any questions you may have. We want you to be happy with your purchase. We offer 100% satisfaction guarantee in the quality and workmanship of our handmade items. If a mistake is made on our part on a custom made order we will replace the item or issue you a refund at no additional cost to you. However if a mistake is made on the buyers part, example: wrong shipping address, wrong color, size or incorrect spelling on personalized items etc. we reserve the right to charge additional fees to correct the error that was made on your part if you wish to replace the item. Returns are accepted within 14 days of receiving package in the mail as long as the product is in the original condition and has not been used. All custom made orders are final sales. Should an item get lost during shipping we will track the package as the first attempt to recover it. If the package has been lost we will refund or replace the lost item. If the item has been damaged during shipping we will attempt to recover the insured item and replace the item for you or issue you a refund.

Other Policies

Custom Made Orders: Processing time for custom made orders is 1-2 weeks. Please allow standard shipping time of 4-10 days once your items have been ship.

Contact Information

Visit my sister shop on etsy for more handmade gifts http://www.DonnaLeeBags.etsy.com

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