If you would like a special requested item, I’m up for the challenge! Please contact me by email at craftsman at decorwoodworks.com with the product you are interested in recreating and the timeframe you are looking to have this completed. I will get back to you with any questions or confirmation. Most likely I will need to create a new product listing for a custom product. I will email this to you once I get the full details from you.
Shipping will typically be by the USPS unless otherwise noted. If it is less expensive to use a different carrier, then I will use the least expensive option. Product Turnaround: Every products takes a different amount of time to build. For smaller items, it is typically about 7 days to create. Once they are created they will be shipped out.
Refund & Exchange Policy
I gladly accept returns and exchanges, but do charge a small restocking fee of 10%. You must contact me within 14 days of delivery and ship the items back within 30 days of delivery. I only accept cancellations within the first 24hrs. Please contact me if you experience any problems with your order. My goal is 100% customer satisfaction. The following items can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective: • Custom or personalized orders
Email is the best method of contact, use craftsman at decorwoodworks.com