When I receive an order, I will package up the requested item(s) and, as soon as I get notice that the payment has cleared, I will send the package that day or the next business day. See "Payment" section for details on that issue and "Shipping" for more details on that.
Payments must clear within 7 business days. If the payment doesn’t clear, I will cancel the order If you decide to cancel your order, please contact me within 48 hours of your purchase. You will receive a full refund. Any other cancellations will not be refunded.
I will ship anywhere within the US, using the Post Office. Ordinarily, I choose the cheapest rate and will insure the package. I will use a faster shipping method and/or a different shipper at your request. Questions and diffferent instructions welcome. Expect a package to take up to 21 days to arrive once your payment has cleared (this time allows for shipping delays within the system, but I will mail it out as soon as possible after your your order is clear to go).
Refund & Exchange Policy
Refunds and exchanges will ONLY be processed within 30 days of the date of purchase. **Items must be returned in their original condition in order for a refund or exchange to be processed, less shipping. In the unlikely case that damage occurs during shipment, please return the entire package in order to receive a full refund or process an exchange. If damage occurs during delivery, I will be happy to try and attempt to recreate the original piece. However, many of my pieces are one of a kind and recreating may not be possible.
Pieces that fail (i.e. a pendant becomes disconnected because a connecting link opens up) can be returned for repair. Pieces that are damaged through use may not be returned.
I believe I can be contacted through the Aftcra people.