Hello! Thank you for stopping by my shop and taking the time to read the Policy page! All of the products in the shop have been designed and made by Diana (that's me!). While my workspace is smoke and pet free, I do live with a French bulldog, just in case anyone is allergic to pets. Most fabric items are sprayed with ScotchGard as a courtesy to help protect the fabric, but I can skip that step if you're allergic to certain chemicals.
Payments are currently only accepted through PayPal. You do not need a PayPal account to use PayPal. Please make sure to review the SHIPPING ADDRESS when confirming your payment. Purchases will not be shipped until payment has cleared. Purchases may be cancelled if payment has not been completed within 48 hours of purchase date. If you have any questions about the payment process, please feel free to contact me!
Ready to Ship items will go out within 48 hours of receiving payment. Any order that include Made to Order/Custom work will ship within 5-7 business days or more, depending on order size/level of custom work. All orders are wrapped and packaged securely, so items may be presented as a gift right away. A note can be included at no extra charge - simply include your message in the Notes section during checkout, or email me at email@example.com with your message. All orders are shipped using USPS First Class Mail, unless another shipping method is requested and agreed upon. Tracking information is provided for all Domestic packages; some International locations can use the Customs Form number as a tracking number, but it is not guaranteed to provide shipment details. PLEASE REVIEW THE SHIPPING ADDRESS WHEN PLACING YOUR ORDER - this is the address I will use when preparing your order for shipment! Most Domestic orders arrive within 2-5 business days from shipment date; International orders can take 5-15 business days and up to 4 weeks around holidays, or if delayed by Customs inspection. Please note any Customs duties, taxes, or import fees are the responsibility of the buyer/recipient for International addresses - I cannot forsee which packages will be charged/taxed, and cannot cover these fees.
Refund & Exchange Policy
Your item(s) will be packaged safely and securely to arrive in excellent condition. If for some reason your parcel is lost or arrives damaged, please contact me to work on a solution, whether it's a replacement or refund. I do require that you include photos of damaged packages/items to include in a claim. I stand behind the quality of all of the things I make, but if for some reason you're unhappy with your purchase, refunds or exchanges will be accepted within 14 days of receiving item(s). You would be responsible for shipping costs to send the unused item(s) back to me, but any costs to repair/replace item(s) and ship it back to you will be free of charge. Refunds will not include the original cost of shipping. Please contact me directly to get started. Please note that all sales are final on any items with personal customization (monograms, items significantly modified from current products, etc.). Due to the personalization/customization, those items cannot be returned or exchanged.
If you see something in my shop that you'd like in a different color/with a different fabric or phrase, please contact me to work on something custom for you! I'm happy to use different materials to create something uniquely yours! Due to the nature of custom work, the price may increase depending on the level of work involved, but that will be discussed before placing an order.
Have a question about an item? Want to set up an order with multiple items? Do you want to collaborate on something unique? Contact me at firstname.lastname@example.org - I try to respond to most messages within 24 hours, if not sooner! You can also find me @dcbijou on Instagram and Twitter :)