Custom Leather by Doubletree Carriage Company's Policies
We are proud of our made by hand leather items and know that you will be proud to use and wear your items once you receive them.
At this time we accept PayPal online or good ol' American Cash in person. Just a reminder that you do not have to have a PayPal account to pay using PayPal. All custom orders require a 50% deposit and must be paid in full prior to shipping. Thank you for understanding.
For shipping we like to use the United States Postal Service and most items ship within a weeks time. We like to send stuff via Priority Mail as it gives you and I both peace of mind and includes tracking and insurance. For shipping to Alaska, Hawaii, Canada and all other countries the shipping fees may be higher. We will do our best to ship your items the most cost effective and safest route. Please ensure that you enter a valid shipping address and note that we do not ship any items unless they are paid for. If your item is damaged in shipping we will have to deal with that. Inspect your item as soon as it arrives, take multiple pictures of the damaged package and goods and we will file a complaint with the shipping company.
Refund & Exchange Policy
No returns or exchanges on custom made items. Due to the fact that our items are handmade from natural materials, wood and leather and they come with their own character from nature we do not accept returns, refunds or exchanges unless we blatantly messed up your order. We turn out high quality, made to last items and know that you will be very happy. But if for some reason something seems amiss, please contact us with the issue and we go from there.