Countess Olizar's Policies
The items shown for sale are available for shipping within 2 business days. Countess Olizar will make her best effort to protect your item by careful packing.
Payment is made through Paypal. You do not need a Paypal account. You are able to check out as a guest through PayPal and use your debit/credit card. When you check out you will be taken to a PayPal page. Here you can choose to pay with your PayPal account or with your debit/credit card. If you decide to cancel your order, please contact me within 24 hours of your purchase. You will receive a full refund.
Shipping to US addresses only. Countess Olizar will ship most jewelry items by USPS First Class Parcel. Heavier items will have a choice of Parcel Post or Priority Mail. Hawaii, Alaska and FPO, APO addresses will go by Priority Mail. If you are a local purchaser, you have the option of arranging free pickup. Please contact Countess Olizar before you make your purchase to set this up.
Refund & Exchange Policy
Countess Olizar wants you to be happy with your purchase. Please contact her within five days of receiving your item (determined from package tracking information) if you wish to return it. She will work with you if there is a problem. Items must be returned in their original condition. Buyers are responsible for return postage.
Custom Orders will be arranged between Countess Olizar and the interested buyer. Depending on the time required to complete your custom item, you will be given a date when you can expect completion.
Please contact Countess Olizar by e-mail at firstname.lastname@example.org for any questions.