Payment Policy

Payment options by PayPal or Credit cards

Shipping Policy

Shipping Processing time The time I need to prepare an order for shipping varies. For details, see individual items. Estimated shipping times Australia: 18-23 business days Canada: 18-22 business days France: 14-18 business days Germany: 14-18 business days Greece: 12-18 business days Ireland: 14-20 business days Italy: 14-18 business days Japan: 20-30 business days North America: 14-17 business days Europe: 14-20 business days Australia, New Zealand and Oceania: 17-25 business days Asia Pacific: 14-22 business days Latin America and the Caribbean: 20-25 business days North Africa and the Middle East: 11-20 business days I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose. Customs and import taxes Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Refund & Exchange Policy

Returns & exchanges I gladly accept returns and cancellations Contact me within: 14 days of delivery Ship items back within: 30 days of delivery Request a cancellation within: 24 hours of purchase I don't accept exchanges But please contact me if you have any problems with your order. The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalized orders Perishable products (like food or flowers) Intimate items (for health/hygiene reasons) Items on sale Conditions of return Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Contact Information

info@cocoscosmetics.com

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