Coastal Whims's Policies
Hello and welcome to our shop! We hope you love our creations as much as we do. Please don't hesitate to send us a message if you have any questions. Our email account is: firstname.lastname@example.org Our love of nature and hand crafting beautiful keepsakes has prompted us to open our small home based business! We work in a variety of mediums and love to explore new ideas. All of our items are found, crafted, and/or altered by us. We love the area around are home and have found it endlessly inspiring. We spend much of our free time sharing our love of nature with our family. These adventures give us more than just the things we find but also priceless memories and moments to teach our children about the natural world around them. All photos are the property of Sara Myrick, Gerald Myrick Jr. and Coastal Whims or used with permission. Please do not use, duplicate, or alter any of our images without our permission.
Please try to make your payment within 24 hours of adding an item to your cart so we can send it out as soon as possible. We will not send out an order without confirmation of payment received. If you would like a custom designed piece then we will require a deposit up front.
We will ship your order via USPS first class mail or priority mail. We will send out your order as soon as we can (we are a small family business with small children so it's not always easy to make it to the post office), but expect it to be sent out within 2 to 5 business days. Custom orders take longer to process, up to 2 weeks to fully complete a custom design. This longer amount of time usually includes processing time for planning out your design with you, the customer, via direct message.
Refund & Exchange Policy
Ultimately we want you to be happy with your customer experience! We want you to enjoy browsing our products. We want your purchasing experience to be easy. We want you to know that you can send us a message with any questions and concerns you might have. If you are unhappy with a product we have sold you, then we request the opportunity to remedy that! Please let us know as soon as possible if there is a problem. Our items are packaged well, to ensure utmost safety during travel, as well as a safe arrival. However, due to the delicacy of some of our products they may be damaged during shipping. If this is the case PLEASE take a picture right away of the package and the item in question and send us a message to let us know. If, for any reason, you would like to return an item you have purchased then please contact us. We will accept returns. We will not refund return shipping expenses, that is the responsibility of the buyer. We will return purchase price only.
If you would like a CUSTOM ORDER: The materials we use in our pieces are not mass manufactured but discovered in our local region. We may not be able to make exact duplicates of our pieces. If you see something you like, that has been sold or it is not your size, or your preferred metal choice, please contact us. We may be able to re create comparable pieces or alter existing inventory to suit your needs. If you chose to enter the process of ordering a custom piece we will discuss any specific details pertinent to it's creation, then quote a price. We will create a listing for the project at the quoted price. We will keep you informed throughout the creation process. When the item is completed, we will share photos of your new piece(s) and review details via message, and then ship the item. All of our pendants are presented on a chain, ribbon, or leather cord. Please let us know which you prefer if your preference is other than what is described in the product description. SIZING Sizing can be tricky online! Please make sure that you know your size and fully read product descriptions. We will do all that we can to accommodate you. We may be able to alter pieces to meet your size but first you need to reach out to us and let us know. If you have any questions at all please feel free to send us a message. Caring for you piece- Many of the materials we use are natural found materials and recycled or re-purposed elements. These items may change over time with natural wear and exposure to skin and environment. You may like these changes as your piece ages! Occasionally metals can age and tarnish, if you prefer that your pieces be returned to a shiny appearance then a gentle cleaning with a diluted lemon juice solution using a q-tip or cotton ball can accomplish this. Our pieces are artistic creations and thus not necessarily meant to be submerged in water or worn during an activity that would generally be considered a possible detriment to a piece's quality and integrity. For example we recommend that rings be removed prior to washing dishes or gardening. Wearing pieces while swimming (especially in salt water or chlorinated water) may do irreversible damage depending on the materials. If something happens to your piece please contact us. We may be able to help walk you through repairing any damage or cleaning or we may be able to provide you with replacement elements if something is lost or damaged.
Please don't hesitate to send us a message if you have any questions. Our email account is: email@example.com We can also be found on our facebook page where we share photos of our adventures in Downeast Maine and sneak peaks of our upcoming finished pieces! www.facebook.com/CoastalWhims