Clazy Critters's Policies
Hello, and welcome to Clazy Critters! Thank you for your interest, and we hope that you love these critters as much as we love making them.
Accepting payment through PayPal. Payments must clear within 7 business days. If the payment doesn’t clear, I will cancel the order If you decide to cancel your order, please contact me within 48 hours of your purchase. You will receive a full refund. Any other cancellations will not be refunded.
Preferred Shipping Provider: USPS Priority Mail. We ship only within the USA. Shipping occurs Monday – Friday. Payment must be cleared prior to shipping. No exceptions. Shipping is $4 for an individual item, $8 for two or more items. Product Turnaround: Products take an expected 7 days to create. Once they are created they will be shipped out. The entire process takes approximately 10-12 business days. If you would like a special requested item, I’m up for the challenge! Please contact me by email at firstname.lastname@example.org with the product you are interested in recreating and the timeframe you are looking to have this completed. I will get back to you with any questions or confirmation. Most likely I will need to create a new product listing for a custom product. I will email this to you once I get the full details from you.
Refund & Exchange Policy
Refunds and exchanges will ONLY be processed within 30 days of the date of purchase. **Items must be returned in their original condition in order for a refund or exchange to be processed, less shipping. In the unlikely case that damage occurs during shipment, please return the entire package in order to receive a full refund or process an exchange. If damage occurs during delivery, I will be happy to try and attempt to recreate the original piece. However, many of my pieces are one of a kind and recreating may not be possible.
Please feel free to contact us at email@example.com.