Do you have questions about how we run things around here? Well, keep reading and hopefully we can answer some of those questions. If you question is not answered here, please just send us a message. We would love to hear from you!

Payment Policy

Cheshire Charms accepts Paypal, Debit Card and Credit Card payments.

Shipping Policy

We use USPS First Class shipping services, as well as USPS First Class International. We also offer USPS Priority shipping for those of you who want to receive your order sooner (please contact us before placing your order if you're interested in Priority Shipping). Shipping within the US usually takes between 4 to 8 business days. International shipping can take anywhere from 9 to 45 business days (this depends on your country's customs dept.) Business days are Monday through Friday.

Refund & Exchange Policy

We will refund you if your order arrives to you and it has been damaged during the shipping process. After you send us a photo of the damage done to your item, we will be happy to either refund you OR send you a replacement item (provided that we have more in stock). We currently do not accept exchanges.

Contact Information


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