Introduction

Welcome to Cheryl's Rockstar Jewelry Shop! I enjoy creating jewelry that highlights the natural beauty found in gemstones. Each of my creations is handcrafted by me and is one-of-a-kind. As such, each item listed in my store has a quantity of 1 only and is available for immediate purchase. If you would like jewelry custom designed for you, you can contact me by emaiI so we can discuss what gemstones and materials I currently have in inventory to use for your personal creation.

Payment Policy

For items purchased from my store, your Paypal payment must clear within 24 hours. If you have made an error in your selection or need to cancel your order, you must contact me within 24 hours of your order's placement so I can refund your payment prior to packaging and shipping. Any other cancellations will not be refunded.

Shipping Policy

In stock jewelry items are normally shipped first class via USPS within 1 to 2 days of cleared payment. Shipping time for custom orders will vary depending on the agreed upon design and final approval. Shipping days are Monday through Friday. While tracking is included in the advertised shipping charge, insurance is not. If you wish to insure your shipment, please contact me before placing your order so the cost of insurance can be included (note: if you opt for priority USPS shipping, it includes $50 of insurance). If you need faster delivery, please contact me for pricing. If multiple items are being purchased at the same time, a shipping discount will be provided based on the cost of shipping the items in one package versus the sum of the individual item shipping charges. I only ship to addresses within the USA.

Refund & Exchange Policy

I generally do not accept returns, exchanges, or cancellations, but please contact me as soon as you receive your order if there is a problem with it. Refunds and exchanges will ONLY be processed within 15 days of the date of purchase and only if pre-approved/agreed upon by me. **Items preapproved for return must be received by me in their original condition in order for a refund or exchange to be processed. You are responsible for the cost of shipping. As my pieces are one-of-a-kind, exchanges for equal value, in stock items may be arranged upon mutual agreement. I securely package all items shipped and provide tracking for your order's shipment. However, if you opt not to cover your order with insurance, I can not be responsible for lost or damaged shipments. If you believe the damage is due to faulty packaging, please contact me with the details. If pre-approved and agreed upon by me, you may return the entire package with tracking and receive a refund of the purchase price or the process of an exchange once I receive your return. As my pieces are one-of-a-kind, exchanges for equal value, in stock items may be arranged upon mutual agreement.

Other Policies

I try my best to respond to all inquiries within 24 to 48 hours. Excellent customer service is my highest priority.

Contact Information

All items are handcrafted and one-of-a-kind. If for any reason you need assistance with an order, have an issue, or would like to request custom work, feel free to contact me at: cheryl.rockstar.jewelry@gmail.com.

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