Catching Dreams's Policies
Welcome to Catching Dreams! Here in our store all the items are one of a kind, hand crafted and uniquely made items by the hands of myself and my husband (The Cedillo Couple). Thank you for visiting and we hope you stop by again.
We accept credit cards through pay pal.
We will be using US Postal services for all domestic shipping, with delivery confirmation. Orders are typically shipped within 3-5 business days from the day the order is received excluding Sundays and holidays. We do create custom orders, but keep in mind that they will take a bit longer, please message us if you are interested. If you would like to add shipping insurance, or would like your items to be received faster; Please contact us PRIOR to you making your purchase, and we will adjust the shipping price accordingly. INTERNATIONAL BUYERS PLEASE READ: At this current time, I am not shipping internationally. Please understand.
Refund & Exchange Policy
We accept returns for items that are NOT customized and can be accepted within 10 days of the date you receive your order. We do not accept returns for customized orders. Returned items MUST be in their original, unused condition, including boxes and tags. Ship returned items in a padded envelope or insulated box, and include a copy of your order invoice. Shipping fees cannot be reimbursed. Any defective items may be returned free of charge. Please send us a message if you have an issue with an item that you purchased, and we will be happy to find a solution.
If there is anything special you would like customized and not finding in our store please let us know how we can make your oder uniquely you.
if you have any questions, please contact us at firstname.lastname@example.org