Carolina Craft It's Policies
Thank you for stopping by Carolina Craft It ! What you see in our shop is a small sampling of all that we can do, and we LOVE custom orders. If you have something in mind please send us a message and we will be happy to collaborate with you on something special ! We currently have a 3-5 business day turn around on all orders, with a 3-5 business day shipping time.Business days do not include weekends or holidays, we follow the USPS for most holidays, if they are off so are we. :) Please take this in to consideration when placing your order ! We do have a rush option available, please convo us before placing your order to ensure that we can meet your expectation.
We accept payment directly through PayPal. Orders are started once all details are answered clearly and have been finalized, and payment has been received.
We ship USPS first class mail, which typically runs 3-5 business days depending on location. Please take USPS holidays and inclement weather into consideration as they could both delay the delivery of your item. We do offer a rush option, this option may not be available on all items, please convo us if you are in need of something outside of our turn around time. Please make sure that your paypal address is correct, this is the address that we are required to ship to. If we receive a returned package due to being shipped to the wrong address, it will be the buyers responsibility to pay for the reshipment. Unfortunately we cannot be held responsible for what happens to your package once it is in the trusty hands of the USPS. We have not had any issues as of yet with lost or damaged packages, however, it can happen. If you would like to add insurance to your shipping please let us know so that we can set up a custom listing with the additional cost. Insurance will always be responsibility, and at the cost, of the buyer. If your item does become lost, we will do everything we can on our end to help in the search of that package.
Refund & Exchange Policy
As all of our items are customized/ personalized we cannot accept returns. Please ensure the correct spelling and or monogramming information is sent at the time of order. Monograms will always be in the fLm (first LAST middle) format unless otherwise requested. If we there was an error on our end, rest assured we at Carolina Craft It! will do everything we can to make it right.
** We recommend that all custom embroidery and or appliqued items be washed in cold water and hung to dry ** If you have a specific color scheme, please message us a photo, if no photo is provided we will use our best judgement. Please be aware that some mobile devices as well as desktop monitors will show colors differently, we cannot be held responsible for this. If you have a need by date please include that with your order, this will help us to make sure that we can get your order shipped in time to get to you. If you need a rush order please convo us first to ensure that we can handle the request, as not all items are able to be rushed. **** Some shirts and or bows may include small items that may pose a chocking hazard, please do not allow children to wear the items unsupervised. Please not that by purchasing from my shop you release me of any liability. ~~ Due to the nature of fabric availability, we will to the best of our ability match the listing exactly, if we cannot a substitute fabric will be used at our descretion. We will inform you that we needed to substitute a fabric.
Please contact us with any questions or custom requests that you may have at firstname.lastname@example.org Please follow us on Pinterest at https://www.pinterest.com/carolinacraftit/ Like us on Facebook at https://www.facebook.com/Carolinacraftit We are also on Instagram! at https://www.instagram.com/carolinacraftit/