Blue Peacock Candle & Wax Melts's Policies
Blue Peacock Candle is a boutique home fragrance studio specializing in scented wax melts, candles and more. I am located in the south side of Chicago, Illinois, where I make all of my products by hand. I work with customers across the United States to provide custom party favors and wedding favors. I also offer wholesale and private label options for your retail store. I am happy to make your vision a reality!
SHIPPING TERMS: Items will be shipped within 1-2 business days and will be shipped via USPS with tracking. Tracking information will be emailed to you upon shipment. LOCAL BUYERS: If you're local to the south side of Chicago, please message me to determine if pick up is an option. In these cases, you will be reimbursed for the shipping on the order. SHIPPING TIMES: Typically packages will arrive within 1-5 business days but delays may happen (especially around any major holiday.) Delays longer than 2 weeks will be investigated and replaced/refunded at my discretion.
Refund & Exchange Policy
Please reach out to me to discuss. You must ship items back to me in a timely manner (5 business days) at your own expense, in a safe container (ideally re-using what I sent it in, when possible.) Items must be returned in same condition in which I sent it to you so they can be offered to another buyer. There is no restocking fee. For damage caused by carriers, please message me to discuss. I may ask for you to send pictures. Please save all packaging until notified or ship it all back to us inside new container. We will pay for the return of any damaged items.
I can be reached at firstname.lastname@example.org Follow us on social media for sales and updates: www.facebook.com/BluePeacockCandle www.instagram.com/BluePeacockCandle www.pinterest.com/BluePeacockPins www.twitter.com/BluePeacock_US