Blue Fox Glass's Policies

Introduction

Welcome to my shop. All the glass I use is manufactured in Portland, OR. I am very fortunate to live nearby so I can hand select each sheet of glass. I hand cut and assemble each piece of glass in my home studio. Most of the sheets I purchase are limited edition production runs and because no two sheets of glass are exactly the same, all my items are unique.

Payment Policy

Payment is expected within three days of purchase. Items will not be shipped until payment has been received. No cancellations will be accepted after payment has been received.

Shipping Policy

All orders are shipped within three business days after payment is received. I will let you know if I am unable to meet this timeline. If you are in the Portland, OR area and want to arrange to pick up your item(s) at Artistic Portland (318 SW Taylor St), send me a message. I will refund your shipping charges after you pick up your item(s).

Refund & Exchange Policy

I do my best to provide accurate photos and descriptions of each piece. Glass can be finicky to photograph and due to differences in computer monitors, the color of the actual item may vary from what you see on the listing. Please don’t hesitate to contact me prior to purchasing with any questions you have or if you would like to see additional photos. A refund will only be given if an item is defective. If your item arrives damaged, please email photos to me within three days showing the condition of the packaging and the item itself.

Other Policies

Most of the sheets I purchase are limited edition production runs and because no two sheets of glass are exactly the same, no two items are the same. Wholesale Inquiries: If you are interested in purchasing items for resale for your shop, studio, gallery, or store, please send me an email.