Birdful Designs's Policies
Welcome! My shop is a reflection of items that I make because I enjoy them. I am happy to customize any item for you so if you see something you like but prefer a different color, size, etc. please let me know! Since most items are made to order, there may be up to a week before an item is ready to ship. Therefore it could be up to 10 to 14 days before you receive your order. Please keep this in mind when placing your order. If you need your item sooner please send me an email and I may be able to accommodate you.
Shipping available via USPS Priority to USA locations only. If you would like insurance, overnight, 2-day or some other form of shipping please let me know and I will let you know the pricing! Shipping occurs Monday – Friday. Payment must be cleared prior to shipping. Since most items are made to order, there may be up to a week before an item is ready to ship. Therefore, it could be up to 10 to 14 days before you receive your order. Please keep this in mind when placing your order.
Refund & Exchange Policy
All sales are final on custom/personalized orders. If I made a mistake, I will correct it. For non-personalized items, after a period of 30 days (from date the item was received), no exchanges or refunds will be considered. Items must be returned in their original condition (not worn, used, damaged as a result of your neglect, and the product packaging is not damaged or missing) in order for a refund or exchange to be processed, less shipping. Once I have the item I will issue a credit to your PayPal account.
If you would like a item customized for you that you don't see here please contact me by email at firstname.lastname@example.org with the product you are interested in recreating and the timeframe you are looking to have this completed. I will get back to you with any questions or confirmation. Most likely I will need to create a new product listing for a custom product. I will email this to you once I get the full details from you.
Please do not hesitate to contact me with any questions at email@example.com. You can also find Birdful Designs on Facebook: https://www.facebook.com/pages/Birdful-Designs/903747789644444.