Nicole Roe's Policies
Welcome to Ashley Roe Designs. Everything here is created by me and occasionally influenced by my Canine Executive officer (CEO), Ichabod Crane. Check us out on my blog at www.ashleyroedesign.com
I accept Paypal.
I ship within 1-3 business days, unlike a custom painting is purchased. Oil Paintings Oil paintings are wrapped in bubble wrap and placed inside a cardboard box with protection to ensure a safe delivery. I ship via UPS and USPS depending on the day and time the order is placed. Let me know if you have a preference! Prints My art prints are shipped in 1-3 business days. They are placed inside clear cellophane like bags to prevent water damaged and placed inside either a polymer or rigid envelope. They are shipped via USPS.
Refund & Exchange Policy
In an unlikely event that you are unhappy with your purchase, please let me know within 14 days of receiving the item. You can return the product in it's original condition and packaging with 14 days of the date you receiving it, you are responsible for the return/ all shipping charges. I will refund the money you paid for the item within 7 days of receiving it. Please contact me via email if you would like to return a product so I can help with additional instructions on how to package and ship my prints/sculptures/ornaments.
Custom orders are welcome! I enjoy the chance to create something special just for you :) Email/ message me your requests and I can set up a custom listing just for you! I keep the right to use images of my artwork, as well as copyright, after it has been sold.
Email: AshleyRoeDesign@Gmail.com Blog: www.AshleyRoeDesign.com