Blue...Arts etc.'s Policies
All products are handcrafted. Some pieces are one of a kind and some are a limited edition. We ship US and Global. Refunds and exchanges are accepted under certain conditions. Some pieces can also be customized in another color or leather print.
Payments must clear within 7 business days. If the payment doesn’t clear, I will cancel the order. If you decide to cancel your order, please contact me within 48 hours of your purchase. You will receive a full refund. Any other cancellations will not be refunded.
Preferred Shipping Provider: UPS We ship US and Global Shipping occurs Monday-Friday. Payment must be cleared prior to shipping. No Exceptions Product Turnaround: Products can take an expected 7 days to create. Once they are created they will be shipped out. The entire process may take approximately 10-12 business days. Rush Product Options: If you would like to receive any of my products sooner than the 10-12 day lead time period, please email me (firstname.lastname@example.org). Rush orders cannot be guaranteed, but depending on the current work load, we will see what we can accommodate.
Refund & Exchange Policy
Refunds and exchanges will ONLY be processed within 14 days of the date of purchase. **Items must be returned in their original condition in order for a refund or exchange to be processed. In the unlikely case that damage occurs during shipment, please return the entire package in order to receive a full refund or process an exchange. If damage occurs during delivery, I will be happy to try and attempt to recreate the original piece. However, many of my pieces are one of kind and recreating may not be possible.
If you would like a special requested item I’m down for the challenge. Please contact me by email (email@example.com) with the product you are interested in customizing and a time frame you are looking to have this completed. I will get back to you at my earliest convenience. Most likely I may have to create a new product listing for a custom product. I will email you once I get the full details from you.
Please feel free to contact me with any questions at firstname.lastname@example.org