Introduction

I provide beautiful art in the form of custom portraits, original pencil drawings that are ready to ship and fine art prints that come in a variety of sizes to suit every space and budget!

Payment Policy

Payment is expected upfront prior to completion of each order. This store follows all legal tax requirements and will process any required taxes at time of sale.

Shipping Policy

Orders for ready-to-ship items will be shipped in 1 to 3 business days depending on what time the order is placed. Orders placed on a holiday will be shipped on the next business day following the holiday. Orders are shipped through the US postal service standard mail unless otherwise noted. International orders will be shipped via USPS First Class International/Airmail. This method provides no insurance or tracking, so I cannot be responsible for packages that are lost or damaged during transit. *********************************************************************************************** International Buyers – Please Note: I am not responsible for lost packages. I cannot track and insure packages, they come standard mail. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. The buyer is responsible for paying any and all international customs fees, taxes, VAT and other fees. Please check with your country's customs office to determine what these additional costs will be prior to buying. I do not lie on customs forms. Don't ask. It is a $10,000 fine per infraction, and or 5 years in jail. ********************************************************************************************** Business days are M-F excluding postal Holidays. I am not responsible for items not received because of an inncorrect address. No refunds for lost packages. For custom orders please allow the allotted time for the item to be made (we will discuss this during ordering process). Once they are made I will mail them according to the post above. Shipping prices may vary per item

Refund & Exchange Policy

If you are not completely satisfied with your purchase upon arrival, please contact me as soon as possible! I will accept returns on ready-made items within 3 days of delivery ONLY if some great error has been made on my end with the item purchased. Returns will be refunded the purchase price (accounting for any discounts that may have been applied) and the original shipping cost, though return shipping must be covered by the customer. Refund will not be issued until the item has physically returned to me. If you must make a return, please CONTACT ME FIRST. I am always happy to help or answer any questions/concerns that you might have! Please do not send anything to me without getting in touch prior. Before I will refund or exchange ANYTHING, you and I must be in contact! No exceptions...sorry. ♔Please contact me first so that I can answer any questions. ♔Items must be in the same condition as when shipped upon return. ♔A $1.80 fee to restock will be applied. As well as the fees any payment processor retains (based on order total) This is to cover seller's fees that I pay. All returns must be made within 3 days of receiving your item. All items must be returned in the same condition as they were sent. No damaged items will be accepted for returns. *** I do NOT accept returns or cancel sales for changes of heart. Sorry. Once payment is made, the item has been started. All custom items are final. (Obviously, I cannot take returns on custom commission portraits.) To avoid any unhappy customers, I will always email you a picture of the final image before I send it out. I cannot offer refunds for any fault in the mail system (damaged, late, or failed delivery).

Other Policies

Color and lighting of the final drawing may vary due to difference in computer monitors. All items are made in a non-smoking non pet shedding home. Please contact me directly if you have any questions- I want you to be happy with your purchase! **Please note, the settings on your computer may alter the color of drawings slightly** **I apologize, but I cannot accept returns or exchanges for items you receive that are not the exact coloring you were looking for.

Contact Information

TWITTER: https://twitter.com/ArtistryLM FACEBOOK: https://www.facebook.com/ArtistryByLisaMarie INSTAGRAM: http://instagram.com/ArtistryByLisaMarie

Return to Store Contact Artistry by Lisa Marie