Artful Earth Pottery & Ceramics's Policies
My goal is for you to be completely satisfied with your purchase. I take pride in my work and if you are not completely satisfied. Please feel free to contact us with any and all questions, comments or special requests. We will always endeavor to assist in making your visit with us as successful as possible.
Paypal and credit cards are accepted. We also accept payment by check or money order, contactme for more info If payments are not received within 3 days of purchase, you forfeit your right to the item and it will be relisted in our store.
I use USPS Priority Mail for most orders, it isnt much more than first class and it is insured and includes tracking. Broken items must be reported within 5 days of receipt. If you receive an item broken, please keep all parts, packing and boxes and you are responsible for filing the claim. USPS will not allow me to file as they often want the individual to take the parts and box to the nearest post office.
Refund & Exchange Policy
All orders that are Canceled more than 2 days after the order was placed will be charged a 5$ restocking fee. This fee covers materials and labor already invested in the order. I take pride in my work and if you are not completely satisfied, returns and/or exchanges can be made within 7 days of receiving the purchase (or 14 days from shipment date) for a full refund less shipping charges. Please package all items carefully to ensure there is no damage in transit, and mail with tracking and insurance. Buyer would pay return shipping costs. Once we receive the item in its original, undamaged condition, you will receive your refund. Please contact me with the tracking number BEFORE returning the item, so I will be aware it is on its way. In the event the item being shipped back to me is lost or damaged in transit, I will not be able to refund you. In this case you would need to contact the shipping courier that you selected and file an insurance claim.