Creations by Angelink's Policies
I will do everything that I can to make your shopping and buying experience a happy one.
PAYMENTS: I accept PayPal. If you don't have a PayPal account, you will still be able to pay with a credit or debit card through PayPal. You can also pay from your bank account using an E-check (also through the PayPal system), but I won't be able to ship until the check has cleared and PayPal says it's okay to ship and allows me to print out a label. If you want to pay with a method not mentioned here, please contact me.
U.S. SHIPPING: (contiguous 48 states) To keep shipping to a minimum I offer First Class Package as it is the best value for price and speed. I will combine shipping for multiple items. If you want tracking and/or insurance on your package please let me know. I do recommend this and cannot otherwise be responsible for the loss of damage to any products. For non-custom (ready to wear) items, I do my best to ship within two business days (M-F). For custom (bespoke) items, I'll ship as soon as it finished. Please contact me to arrange a timeline for this. I will provide you with a delivery confirmation number from the appropriate mailing service as soon as your item ships. Most First Class packages take two to five days to be delivered. If you would like pricing from another shipping provider, please let me know at time of purchase in the comments. SHIPPING PACKAGES: To keep shipping costs down, I use lightweight polymer shipping envelopes with the jewelry protected in a cardboard box. For multiple items, I may find a small cardboard box is better than an envelope. INTERNATIONAL SHIPPING: (including HI and AK) Most of the same information from above is still valid. I use USPS First Class International for shipping outside of the US. First Class International may take a longer time to arrive than other services, but it's much more affordable than Priority International (which usually runs $25 or more for a few ounces). Delivery time for international packages is usually 5 to 15 business days. A variety of circumstances can slow down international delivery such as customs, bad weather, or holidays. Tracking and delivery confirmation is included as part of the First Class service for almost all international countries. If you would like pricing from another shipping provider, please let me know at time of purchase in the comments. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
Refund & Exchange Policy
RETURNS: Please message me and let me know about any problems or issues you are having with your order *before* leaving a comment or review. This gives me a chance to correct the issue and make sure you are satisfied. It is important to me as an artist that you are happy with the final product and our interaction.
I reply to all emails within 24 hours so if you have not heard from me in that time please contact me again as I may have missed your email.