A Stitch in Lake Time's Policies
While I do offer pre made items, the majority of my creations are custom, and custom takes time. Rarely can I have something ready in under 2 weeks. My larger items have a 6 week lead, and some complicated custom orders can take up to 6 months.
Payment for most orders is due up front. Large custom orders will require a 50% deposit with the remaining balance due upon project completion before shipping.
I do not add a handling charge. You pay what it costs me to ship your order. I am happy to use any reasonable shipping method: USPS, UPS, or FedEx.
Refund & Exchange Policy
I want you to be happy with your purchase and so will do everything possible to ensure your happiness prior to shipping. I cannot take returns on most custom orders, as they are nearly impossible to resell. I will accept returns and exchanges on standard items. If I have made a mistake on your order, I will cover all shipping costs. If the order arrives as specified, all shipping charges are the buyer's responsibility.
Communication is vital for custom orders. I will happily communicate via phone, text, kik, or email.