2 Sparrow Studio's Policies
Each piece is made to order. Please allow 5-7 days from time payment is received until shipping to allow for this unless otherwise specified. No pieces of wood or time spent cutting are the same. Small variations will occur.
PayPal and credit cards accepted. All payment is expected before an item is shipped and before a custom order is started.
Orders are shipped first class via USPS to destinations in the United States. We are not responsible for "lost" items if you do not choose to purchase insurance. If would like to purchase insurance, require delivery confirmation or need expedited shipping, please contact me for details on additional charges. International shipping. We will ship first-class international outside the US. With this option there is no tracking for your packages and once it leaves our hands and enters customs we CANNOT be responsible. If you would like a more reliable option with tracking please contact us for Priority International or FedEx. We cannot mark items as a "gift" since that would be dishonest - therefore it is the buyers responsibility for all taxes and customs fees that might be incurred. We do not ship to the Middle East due to complications.
Refund & Exchange Policy
I cannot accept returns for custom items...however, I want you to be completely satisfied with your purchase. If a piece does not meet your expectations for any reason, please contact me by email within 7 days of receipt to discuss the options available for your design. Shipping charges are not refundable.
Small variations will occur.
If you have any questions please feel free to email me at firstname.lastname@example.org