Payment Policy

We accept all major credit cards and paypal

Shipping Policy

Domestic Orders (Within the United States of America) We are happy to offer flat rate shipping of $4.95 per order. Orders $150.00 and over will receive free shipping. All in-stock items will be shipped within 3 business days of receiving your order. International We are happy to offer flat rate shipping of $10.95 per order. All in-stock items will be shipped within 3 business days of receiving your order.

Refund & Exchange Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within fifteen (15) days. Sale items Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@11industries.com and send your item to: 11 Industries 207 East 32nd St New York New York US 10016.

Contact Information

We may be contacted at customerservice@11industries.com

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