Wooly Doodles Fiber Art's Policies
Thanks for checking out my shop! My goal is to provide you with an excellent product and awesome customer service, so please feel free to contact me with any questions, comments or feedback. Check out my store policies below and thanks for shopping. Remember: Life's short, surround yourself with stuff that makes you smile! :) Payment may be made in USD via Paypal and is due at time of order. Items ship within 1-3 days of payment clearing. You will be notified as soon as your order ships and will be provided with a tracking number when applicable. Orders ship USPS First-Class Shipping upgrades are available at your request for an additional fee. My hope is that you love your purchase and are 100% satisfied. I do my best to thoroughly describe each item and provide several accurate photos. However, if you are not happy with your purchase, please contact me within 48 hours. I will gladly exchange your item or refund the product purchase price upon prompt return of the product in the same condition in which it was sold. Sorry, but I cannot refund shipping fees or give refunds if the buyer provides a wrong address. All of my products are hand-made, by me, in my smoke-free home studio, using natural materials. Each piece is individually hand felted (wet and/or needle felted) & signed on the bottom with my signature heart. A majority of the wool I use is from local farms, fiber shops, or fiber festivals. Other fibers and materials I use are treasures from my travels, goodies from other Etsy sellers, or from an occasional retail therapy spree. PLEASE NOTE: Items sold in my shop are NOT INTENDED FOR CHILDREN UNDER 3 YEARS OF AGE without adult supervision, unless otherwise noted. Small pieces of wool could potentially cause a choking hazard for infants and young children.
Refund & Exchange Policy