Payment Policy

We accept all major credit cards and pay pal.

Shipping Policy

Most items are shipped out within a few days, however, custom items may take up to a week. International orders can take 2-3 weeks to arrive from the shipment date. All candle orders will be shipped via USPS or UPS depending on the size of the order. International orders may have additional customs fees and/or tariffs depending on your country. You, the buyer, are responsible for paying these costs.

Refund & Exchange Policy

We want you to be 100% satisfied with your purchase. All of our candles are returnable for a refund less the shipping cost. If any of our products should arrive damaged we will promptly send you out a new one but please send us a picture to verify the situation. Wedding favors are not refundable and will be considered a FINAL SALE.

Other Policies

Please verify that you have the correct mailing address before placing an order. If a customer has entered incorrect information, they are responsible for additional postage to resend it. Unstructured Candles is not responsible for errors made by the United States Post Office. If your item is delayed past its "estimated arrival date" we apologize, but that is something that is outside of our control and recommend that you file a complaint with the USPS.

Contact Information

[email protected]

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