Sweetwater Woodworks's Policies
Introduction
We do accept custom orders, but large projects may require additional payment for shipping. Reach out and let us see what we can design for you. Quotes given on projects are good for 14 days from the date of receipt by the customer.
Payment Policy
Payment is required before we begin large projects. Deposits are non-refundable.
Shipping Policy
We ship through FedEx and require at least 3 business days to prepare your order. Many times, we will be able to ship faster, but depending on the level and complexity of the project, it may take us longer to get it out to you
Refund & Exchange Policy
Exchanges are accepted within 14 days of customer receipt of order if the item is damaged, broken, or does not meet specifications. Refunds will be accepted on a case-by-case basis, but exchanges are preferred. Absolutely no refunds on custom orders, due to inability to re-sell.
Contact Information
Contact us at [email protected] to discuss custom orders or if you have any questions.