Introduction

Thank you for checking out my store. I am new to the online selling community; however, I am not new to the handmade world. I really appreciate the time you've taken to look around my store and your interest in American made products. All items are handmade in Ohio. I do take custom orders; however, please remember custom order are made from scratch. They aren't already made so they take longer to recieve.

Payment Policy

Payment is due before the item is shipped. No exceptions. If you are odering a custom item, 50% is due before I will start making your order to cover cost of materials. I will send you a picture hen I am done crafting you item and then the rest of the payment is due.

Shipping Policy

All items ship once your payment has cleared. All items you purchased are shipped between 2 - 4 business days after paymen has cleared. I ship all items via USPS First Class mail. A tracking number will be sent via email once the item has been shipped. I do work with international customers as well. International customers are responsible for paying any custom or fees for shipping the item or items.

Refund & Exchange Policy

I handle all returns on a customer to customer basis. Any custom items that have embroidered names or characters on them are not returnable as they are personable to one person and can not be resold. If an item is returned, shipping cost are not returned to the customer. I do like to make allof my customer happy, therefore, I will try and work something out with you.

Other Policies

I ackage all of my product to withstand shipping, and document the condition of all items before they are shipped. In the event an item is damaged during shipping, please make a claim to USPS and contact me. I will provide you with documented pictures you can share with your claim to USPS.

Contact Information

Please feel free to contact me at anytime. email: [email protected] twitter: @stormyftg

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