Introduction

Your satisfaction is my top priority. I try to create unique and quality items for my customers. If you don't see something you like or would like to alter an item listed, please contact me as I would love to create a custom piece for you. Just message via aftcra or email me at [email protected]. Note: Refunds and exchanges are not available for custom orders as this piece is created just for you!

Payment Policy

Payments can be made through Paypal. Please know that all of your information is private. I am not given your credit card number, security codes, or expiration dates. The only information given to my shop is your name, billing/shipping address, and the method of payment you chose at checkout. Your information is private. Cancellations can be made within 24 hours of your purchase. If you do need to cancel please try to notify me as soon as possible. If the item has been made and shipped, this becomes a return. Please see my return policy for more information. Coupon codes must be entered at checkout. The discount can not be added after the item has already been checked out.

Shipping Policy

For Domestic Shipping, items will be shipping First Class and tracking will be provided. For items leaving the country, packages will be shipped First Class, and tracking will not be provided. I will provide a parcel/custom forms number, but this is different than tracking. International shipping can take up to 2 weeks or longer to complete. I am not responsible for delays in customs or lost/stolen items. Please note that I am not responsible for delays or lost items. Once the item is shipped, it is not longer under my control. It is up to the customer to file claims with the post office for damages, lost, or delayed packages. I will provide you with all applicable information for your claim, such as the tracking number that is given within the shipping notification. I cannot be held responsible for issues that occur during shipment. If you need your item faster, please let me know and I can quote some prices for expedited shipping. Orders will be shipped to the shipped address provided through aftcra and Paypal at the time of your purchase. Please let me know if you need the item shipped to a different address, such as buying a gift for some one who does not live in your household.

Refund & Exchange Policy

All custom orders are non-refundable. Refunds are not available on sale, or discounted items. If you are unhappy with your purchase, I do my best to work with you. Please contact me via aftcra or by email at [email protected]. Returns and exchanges can only be made with in a week's time frame. Once you receive your item, you have 7 days to contact me to initiate the return. If the process begins after that week, returns and exchanges will not be accepted. Please contact me before sending the item back to me. If you send the item back without contacting me with a reason for the refund or exchange, I will not be able to give a return or provide an exchange. I will not accept items that have been damaged, used, or that are dirty. I will not provide a refund of shipping costs, but only of the cost of the item. You will be responsible for shipping the item back to me. Once I receive said item, I will continue with the refund/exchange but not before I get the item. Any returned item must be in its original condition to receive the refund/exchange. If you return an item damaged, I will not provide a refund/exchange.

Other Policies

Your satisfaction is of utmost importance to me. If you are unsatisfied please contact me prior to leaving a review as I am sure I can resolve any issue you may have. I hope to create a piece that you love! Colors of items may look different according to your computer or phone screen. I do my best to explain the item in the description. Please note that since items are handmade, by my two hands, there is going to be a variance in appearance. I do try to recreate the item as posted, but slight variance is always possible. I do not have a factory that makes these items or a staff, each item is made by me from start to finish. It is the nature of a handmade item to have a little variance. This is what makes each item special and one of a kind.

Contact Information

Still have questions? Have an idea for a costume that you would like to see? Email me at: [email protected] Check me out on Instagram! You can see sneak peeks of new items and may even find a coupon code on there! Instagram: pearlsandtulle Want to see my inspiration and to see a little peek into my life? Find me on Pinterest! Pinterest: www.pinterest.com/jmcghee15/

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