House Of Moss's Policies
Welcome to House of Moss! House of Moss is a one-woman business located in Oregon, United States. The items you will find here are needle-felted. Needle-felting is the process of sculpting puffs of wool (roving) into cohesive felted shapes using a specially notched needle to poke through the material until the fibers intertwine.
This shop accepts payment through Paypal, for the safest online transactions!
Shipments go out on weekdays, within three business days of payment (unless otherwise noted- see the shop announcement for any news of delays). Custom items and made-to-order wholesale sets, please allow up to two weeks for production (this can be rushed- just let me know). Orders within the U.S. will arrive by USPS First Class Mail (2-5 business days) or Priority Mail (1-3 business days), depending on the weight, and will include Tracking. If you would like to arrange for rush shipping, let me know before purchasing and I can adjust the shipping price. International orders will be shipped by different carriers/services depending on the weight, urgency, trackability, etc. International customs paperwork will be marked as "merchandise," not "gift." Please contact me if you have any questions.
Refund & Exchange Policy
If for some reason you're unhappy with your order, let me know within one week of receiving it. Depending on the situation and the nature of the return, we'll figure out the fairest solution, but generally it would look like this: You'll ship the item back to me, and upon receiving it, I will refund the transaction minus the price of shipping.
Feel free to contact me at HouseOfMossShop@gmail.com