Guy Piper's Policies
Welcome to Guy Piper! Everything you see here is the product of my yarn obsession.
All payments must be processed through Paypal. Your order will not be shipped until payment has been cleared. Production will not begin for custom/made to order items until payment has cleared.
Processing time: The time I need to prepare an order for shipping varies, however most orders are shipped out within 3 business days. For details, see individual items. Estimated shipping times: North America: 3-5 business days Europe: 5-9 business days I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose. Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Refund & Exchange Policy
I gladly accept returns and exchanges: Just contact me within: 14 days of delivery Ship items back to me within: 30 days of delivery I don't accept cancellations: But please contact me if you have any problems with your order. The following items can't be returned or exchanged - Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: -Custom or personalized orders -Perishable products (like food or flowers) -Digital downloads -Intimate items (for health/hygiene reasons) -Items on sale Conditions of return: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
For more information or for questions, please feel free to contact me via email: firstname.lastname@example.org.