From Nancy's Heart's Policies
Thank you for stopping by my most lovely shoppe! Please read my shoppe policies & if you have any question, please convo me and let me know! If you are wanting your item(s) by a certain date, please make certain you allow at least one week for the work to be completed and shipping time, which is handled via USPS First Class Mail. If you would like the package shipped sooner, please convo me and I will adjust the shipping fees to reflect the new pricing.
We accept two methods of payment - Credit & PayPal. You do not need a PayPal account to make your purchase. If payment is not received in 24 hours, we will contact you and cancel the order. Additionally, if a reserved listing is created on your behalf, we reserve the right to contact you and cancel the order if payment is not received within 3 business days. Please note that e-check payments placed through Paypal typically take 3-4 business days to clear. Production on your order will not begin until it has cleared.
ALL orders are shipped through the USPS First Class Mail/Parcel Post. ~~ US orders expect 7-10 business days for your item to arrive. ~~ Canadian orders expect 7-10 business days for your item to arrive. ~~ Overseas orders expect 10-12 business days for your item to arrive. If you would like to receive your package sooner - please convo me so that I can calculate the correct amount for shipping and set up a reserved listing for you. Please make sure your shipping address is correct. Thanks!
Refund & Exchange Policy
should you receive a non-shipping-related broken or damaged item, please convo us within 3 days of receipt and we will work together to resolve the issue. From Nancy's Heart is not responsible for lost, stolen, or damaged packages. please be sure your shipping address has been confirmed with us before shipment. just a reminder - insurance is NOT included in the cost of shipping. if you'd like to add insurance to your package, please convo us before purchase and we'll gladly adjust the shipping cost.
I MUST Remind everyone - All Designs of From Nancy's Heart & Nancy Napoli Ltm are protected by Copyright regulations. If you choose to make similar designs or take aspects of designs of From Nancy's Heart, you will be charged with Copyright Infringement. Thank you.