Thank you for visiting our shop! Don't see something you want or would like a custom order? Send us a message- we just might have it! Questions? Contact us via email at email@example.com For Deals, Sales, and More follow us on Facebook: www.facebook.com/ForgottenCotton www.instagram.com/ForgottenCotton www.twitter.com/ForgottenCotton Please feel free to contact us should you have questions that are not answered within our shop policies.
We accept payments via Paypal. PRIVACY OF PAYMENT INFORMATION No private information regarding your payment method is disclosed at any point during or after you have completed a transaction. No credit card information, including carrier, full or partial credit card numbers, expiration dates, or three or four digit security codes are made available or disclosed to our shop. The only information which we receive once you have placed your order is your user name, payment method ( Paypal,) and your shipping address. All other information is handled by your payment processor, i.e. Paypal. Please visit your Papal account to update billing information or any other account specific changes. PAYPAL Payments are safe and secure when you pay using Paypal. You may use your Paypal account or as a Guest. Simply choose the option to pay by credit card instead of registering when prompted by Paypal during check-out. PAYPAL ECHECK Payments made through PayPal e-check will be shipped as soon as the payment clears - this can delay your order up to seven days so please keep this in mind when choosing this option. CANCELLATIONS If you need to cancel your order, for any reason, please contact us as soon as possible. You will only be able to cancel an order within 24 hours of your order placement. Once your item has been made/shipped this becomes return/cancel for store credit only. Please see our return policies for more information. CANCELLATION VERIFICATION We require a two step process to verify cancellation requests. Once contacted with a cancellation request, we will then send an email asking the customer to confirm that they definitely want to cancel their order. Once confirmed the order will be cancelled immediately (providing that it is within the 72 hour cancellation window - see above paragraph.) If the cancellation is not confirmed the order will ship out as scheduled. All orders shipped, even if requested but not confirmed cancelled, will be subject to all applicable return policy terms - See Return policy guidelines below. COUPON CODES: Coupon Codes must be entered at time of purchase to receive promotional discounts. Discount codes mentioned via method of contact either before or after purchase will not be honored. Please contact us at firstname.lastname@example.org if you need assistance in using coupon codes prior to purchasing items. By purchasing from ForgottenCotton buyer agrees to abide and adhere to all policies.
DOMESTIC SHIPPING Domestic items will be shipped USPS First Class. This usually takes 3-6 business days unless otherwise noted. We are not responsible for delays caused by the USPS after your item ships. DOMESTIC SHIPPING UPGRADES If you would like your item shipped Priority, please contact us before ordering. Please note that while your order will automatically be upgraded to U.S.P.S. Priority mail service and a 1-2 business day processing time, we can only guarantee our processing time. Please contact us via email concerning all other U.S.P.S. services, such as Express mail, as these options are not available during the check-out process. DOMESTIC INSURANCE We do not ship with insurance. If you would like insurance added to your order, please contact us prior to placing your order or immediately after so that we may arrange this before your order is shipped. INTERNATIONAL ORDERS International Orders are shipped via First Class International and generally take six to 15 days for delivery. Delivery and transit times can vary greatly, and as such we offer no guarantee aside from our processing time prior to shipment. INTERNATIONAL SHIPPING UPGRADES Please contact us via email for more information, including quotes, about upgrading your order as these options are not available during Checkout. See more information below in our International Tracking and Other Services section. INTERNATIONAL CUSTOMS Customs processing times vary widely country to country, and certain times during the year which these offices experience increased volume - such as the holiday season. We cannot control customs delays, nor offer any guarantee regarding the timely processing of your package through your country's customs office. INTERNATIONAL CUSTOMS DUTIES, EXCISE, VATs, TAX, OR OTHER FEES International buyers are responsible for any additional customs, VATS, or similar charges that may be incurred. It is the buyers responsibility to comply with their country's importation and customs rules. We are not responsible for delays or fees through customs, nor seizure or forfeiture of prohibited goods. We will not falsify any customs documents or labels nor mark any package as a "gift" to avoid duties etc. as that is against United States and most other countries laws. INTERNATIONAL TRACKING AND OTHER SERVICES Tracking may be available to your country, however, often tracking information is not updated or updated regularly once packages leave the U.S. A guaranteed tracking number can be obtained by arranging shipment via UPS or FedEx - however, please note these services can cost four or more times more than our regular shipping options. For all other services, including insurance, please contact us via email to receive more information, discuss shipping options, or receive quotes. THE BELOW INFORMATION APPLIES TO BOTH DOMESTIC AND INTERNATIONAL ORDERS SHIPPING TIME FRAME Packages will be shipped via USPS First Class, USPS First Class International, or customer specified shipping method by the ship by date given unless otherwise noted. Tracking information, or any other relevant information will be sent to the buyer upon shipment. WHOLESALE/LARGE ORDERS Wholesale orders or large orders will not be packed individually unless specifically requested by the customer. Orders will be packaged in an appropriately sized box and include air fill/or other space packing methods to ensure your items are delivered neatly. Contents may still shift during shipment. If you would like your items individually packed, please let us know. SHIPPING ADDRESS Orders are shipped to the address submitted during checkout. We will not alter or change your address unless specified by the customer. We are not responsible for items shipped to addresses that are not current so please double check your information before placing your order. INCORRECT SHIPPING ADDRESS We ship to the exact address provided by the purchaser. We are in no way responsible for items being mailed to the incorrect address. If an item is returned by the USPS due to incorrect address information we will contact the buyer to obtain the correct address. Buyer will be responsible for all additional shipping charges. SHIPPING TO A DIFFERENT SHIPPING ADDRESS If you would like to have your order shipped to an address which is different than your default shipping address, please contact us via email to arrange alternate shipping. PROBLEMS WITH USPS/SHIPPING CARRIER In case of any loss or damage by the post office/shipping carrier, we will work with you to give you any and all supporting documentation to aid you in claiming loss or damages with your shipping carrier. It is the responsibility of the customer to initiate and file a claim. DELAYED PACKAGES We are not responsible for delays caused by the USPS/shipping carier. We have no control over your package once it has shipped. Please use your tracking number or call the USPS/shipping carrier to inquire about the status of your package if you have a question. We estimate delivery times as specified by the USPS and can not be held responsible if your package encounters a delay. LOST PACKAGES In the case of Insured* packages which are substantially delayed and/or ultimately lost refunds/credits/replacements may be issued only after a USPS/shipping carrier Case has been opened and that the package in question has been determined by the USPS/shipping carrier as lost or otherwise un-deliverable. These determinations can take up to six weeks or more depending on when they are opened (holiday season is especially slow.) Once a determination of lost has been reached, an appropriate action (refund/credit/replacement) will by taken on a case by case basis. While we understand that situations such as this are very frustrating, we cannot offer immediate resolution, i.e. cancel an order/refund/or replace items before a determination has been reached by the USPS/shipping carrier. *Insured packages are those which have either been shipped via USPS Priority mail/USPS Priority International/USPS Express/USPS Express International (by customer request or package contents exceeding 16oz- Domestic USPS Priority only) or insured by customer upon request. USPS First Class/USPS First Class International are non-insured services and as such are not eligible for refund/credit/replacement if lost. STOLEN PACKAGES We are not responsible nor accept liability to refund or replace package(s) which have been stolen after delivery. DAMAGED PACKAGES We are not responsible for packages damaged during delivery. If your package has been damaged in some way please contact the appropriate shipping carrier to file an official complaint. We pack our orders so that they arrive safely and can not be held responsible for postal mishandling. ITEMS RETURNED BY SHIPPING CARRIER If a package is returned to ForgottenCotton for any reason (incorrect address, moved, unknown,otherwise un-deliverable etc.) the buyer will be contacted at once to arrange for the item to be shipped out again and submit payment for additional shipping charges. It is the buyers responsibility to respond to our emails. If buyer does not respond within eight weeks - the item(s) are re-inventoried and are no longer eligible for refund or fulfillment. The buyer may request a refund on Items which are on hold (during the 8 week window) and will be refunded for a full refund (minus original shipping.) By purchasing from ForgottenCotton buyer agrees to abide and adhere to all policies.
Refund & Exchange Policy
We offer returns for store credit and exchanges only. INITIATING A RETURN/EXCHANGE Please contact us immediately if you wish to return or exchange your order via Email us at Forgottencotton [!at] gmail.com. Returns can only be initiated via the party which placed the order either through the Etsy account which placed the order or from the email account attached to said account. Third party requests are not eligible for credit/exchange/replacement. No exceptions. RETURN/EXCHANGE AUTHORIZATION You must contact us prior to mailing any return/exchange to receive a return authorization - all packages which are not authorized will be refused. Any additional fees/duties/vats/shipping expenses incurred will be at the buyers expense. Please note not all items are eligible for return, please see Items Not Eligible for Credit/Exchange below. RETURN/EXCHANGE TIME FRAME Once shipped, if there is a problem you have seven days( NO EXCEPTIONS) from the date you receive the item to contact us via email. Once authorized returns must be received with 14 days of original date of receipt to be eligible for return/exchange services. All packages must be authorized prior to being returned to us - packages sent without authorization will be refused (see RETURN/EXCHANGE AUTHORIZATION section.) ACCEPTED RETURNS/EXCHANGES We will contact you via email to inform you that your package has been received and accepted within 1-2 business days of receipt/delivery. Once your items have been reviewed and accepted, we will issue a store credit for the full item total amount of your order. Original shipping charges are non-creditable. Store credit is good for two months from the date it is issued. Once expired all store credit is null and void. REFUSED RETURNS/EXCHANGES We will contact you via email to inform you that your package has been refused and the reason it was refused within 1-2 business days or receipt/delivery. Please see our Return Time Frame and Return Authorizations section and below sections for more information regarding why packages may be refused. REDEEMING STORE CREDIT Store credit must be redeemed within two months of date of issuance. Store credit not redeemed within two months is null and void. Please contact us for more information regarding redeeming your store credit by emailing us at Forgottencotton@gmail.com EXCHANGES If you wish to exchange your item for a different color or pattern, we can make arrangements to do so. Buyer is responsible for any and all shipping charges as well as any price differential in the case of an exchange. Returned items for exchanges are subject to the same policies as those returned for store credit. Please see Return/Exchange Time Frame and Return/Exchange Authorization sections, as well as any sections pertaining to non-eligible items and actions which void returns/exchanges. ALL RETURNED ITEMS MUST BE IN ORIGINAL CONDITION AND FIT FOR RESALE TO BE ELIGIBLE FOR CREDIT/EXCHANGE. ITEMS NOT ELIGIBLE FOR RETURN/CREDIT/EXCHANGE Credits/exchanges will not be issued on discounted, sale, or discontinued items. Any items purchased during a store wide sale, clearance, or special deal are FINAL SALE items and as such are not eligible for return. Items which have been discontinued and are noted as such in the description are also FINAL SALE and not eligible for return/credit/exchange. No Exceptions. INTIMATES - BOOT CUFFS, LEGGINGS, ETC These items are not eligible for credit or exchange for the health and safety of our customers. No exceptions. ITEMS RETURNED WITH FRAGRANCES OR SCENTS These items are not eligible for credit or exchange and will be refused and returned to sender. No Exceptions. ACTIONS VOIDING RETURN/CREDIT/EXCHANGE Do not launder, stretch, wear, or otherwise alter an item before you are certain you intend to keep it. Doing any of the above listed voids any possible exchange or credit. GENERAL RETURNED ITEM CONDITION Items being returned need to be in ORIGINAL unworn and unwashed condition. You must include documentation relating to your order including Order Number and Name of buyer. We can not process returns if we do not have this information. Items returned without this information will be refused and returned to sender. RETURNS CONCERNING WHOLESALE OR ORDERS VALUED OVER $200 Please contact us immediately if there is a problem with your order, do not mail anything back without receiving return authorization from us. Items maybe credited or exchanged only if defective/incorrect. We reserve the right to decline returns and exchanges on wholesale/orders valued over $200. ISSUES REGARDING QUALITY OF MATERIALS OR WORKMANSHIP/I DAMAGED ITEMS Please inspect your items thoroughly upon receipt. If there is a problem with your order in any way, please contact us within 7 days of receiving your item. Damage/Quality issues reported after 7 days of original receipt are not eligible for return/credit/replacement - so please inspect your items immediately (this includes fit on sized items.) Please take photos of any issues or problems you might have. We make and inspect all of our fabric and products thoroughly before shipping. We can not accept returns or issue credit/replacements without photographic proof of workmanship/material defects. GENERAL NOTES ON WEAR, TEAR, and CARE Our products are made from high quality materials and we recommend that they are always washed or preferably hand-washed in cold or cool water and either dried on low or air dried. Unless heavily soiled, we also recommend to only wash your items when necessary. Washing items in hot water, drying items on hot, and washing too frequently may result in shrinkage, fading, and pilling. Additionally Make up, Skin Care products, Hair Products, and sweat may discolor or bleach fabric items. The buyer is responsible for the care of their items - we assume no responsibility nor will credit/replacement/exchanges be issued for improper care, premature wear, or wear and tear over time. By purchasing from ForgottenCotton buyer agrees to abide and adhere to all policies.
COPYRIGHT © 2012-2015 ForgottenCotton All materials, content, designs, patterns, fabric patterns, and forms contained within ForgottenCotton listings, products, and materials are the intellectual property of ForgottenCotton and may not be copied, reproduced, distributed or displayed without ForgottenCotton's express written permission. ForgottenCotton is the property and copyright of ForgottenCotton. Use of name without express written permission is prohibited. CUSTOMER SATISFACTION Our priority is to make sure that you're satisfied with every purchase you make with ForgottenCotton. Should any problems arise please know that we are more than willing to work with you to find a resolution. Please contact us first and take a photograph if their are any issues with your order. All of our items are made in a smoke free/ pet free shop to ensure your item is of the highest quality. COLOR ACCURACY We aim for as much accuracy as possible in photographing and portraying the colors of our items but colors may vary slightly from monitor to monitor. Please check the length of the scarf which is listed in the description to obtain an accurate understanding of its dimensions. DIMENSIONS AND SIZING We always try to make sure that our items match their listed dimensions, however, due to the nature of our handmade business dimensions may vary from item to item. This alone will not be immediate grounds for return/credit/exchange. While we understand that generally items that differ from what is listed would normally be considered disingenuous - please note that we never knowing sell items which do not match listed size or dimensions. Scarves (regardless of style) have an average width of approximately 15" - due to our processes, however, scarves may vary from 12"-17" depending on original width of fabric, amount of scrap/wastage, and shrinkage. These variations are entirely normal and generally beyond our control and cannot be noted in each description due to the fact that each scarf (of same pattern and style) may vary slightly one scarf to the next (as well as to different patterns and styles.) That being said, we always do our very best to represent each product accurately in each description. NOTES TO SELLER We attempt to do our best to satisfy any requests placed in the Notes to Seller section of your order. Custom sizing will only be honored if the customer has selected the "Custom Size" option when checking out and/or has had conversations with us prior to ordering which we have confirmed. Please purchase the color choice/product you would like as we can not be held responsible for items purchased with a different color/item mentioned in the Notes to Seller. During periods of high volume, such as the holiday season, the above is doubly true. Please email/send conversation to confirm any special requests/ shipping needs/ gift requests as well as any special circumstances prior or after ordering. Requests made but not confirmed by us via Email or conversation are not guaranteed. CUFF HARDWARE A brief note on the snaps and findings used on our bracelets/cuffs. The color of the snap may slightly differ or change based on hardware availability. We aim to provide a match closest to the photos however it may differ slightly. SPECIAL NOTE ON HAND DYED ITEMS Please follow the care instructions included with your item printed upon your receipt. Otherwise, please hand wash items with a mild detergent in cool or cold water and lay flat to dry to prevent fading and maintain original colors. Please note that your hand dyed items will fade over time, as all dyed garments do. ForgottenCotton offers no warranty nor does it guarantee color fastness over the lifetime of the item. Warning - machine washing and drying will increase the likelihood of unnatural wear and fading - so please follow our care instructions. SENDING A GIFT If you would like to send an item as a gift, just let us know! We are more than happy to include a note/card from you to the recipient. Please let us know what you would like the note to say as well as the address is it will be shipped to. Also, in letting us know ahead of time the item is a gift, we will not include a receipt. FAQs: *DO YOU HAVE A WEBSITE?* - Yes! www.forgottencotton.com *DO YOU HAVE AN E-MAIL ADDRESS?* - Yes! forgottencotton [!at] gmail.com *DO YOU HAVE A FACEBOOK PAGE?* - Yes! www.facebook.com/ForgottenCotton *DO YOU HAVE A TWITTER PAGE?* - Yes! www.twitter.com/ForgottenCotton *DO YOU HAVE A INSTAGRAM ACCOUNT?* - Yes! www.instagram.com/forgottencotton/ *DO YOU OFFER WHOLESALE DISCOUNTS?* - Yes. For wholesale inquiries please contact us at forgottencotton [!at] gmail.com. *DO YOU WORK ON CONSIGNMENT? - No, we are currently not accepting consignment offers. Wholesale purchases must be paid in full at time of purchase. *DO YOU/WILL YOU DROP SHIP ITEMS? - No, This is related to the above question - wholesale must be paid in full at time of purchase and the wholesale buyer must handle customer fulfillment. *ARE ALL OF YOUR ITEMS HANDMADE OR MADE IN THE USA?* - Yes! We proudly make every item we sell by hand and source our materials from U.S. suppliers. We do not utilize foreign labor, factories, cut and sew shops, sweat shops, nor import materials or products from overseas. *I SAW AN ITEM A YEAR, MONTH, DAY AGO - IT IS NOW SOLD OUT... - Due to the handmade nature of our business our stock changes rapidly and regularly. Unless you see it in our shop, chances are that it is gone for good. So if you love something, buy sooner than later - do not delay! *I HAVE A BLOG, WEBSITE, TUMBLR, TWITTER, INSTAGRAM, ETC WOULD YOU LIKE TO SPONSOR, SEND ITEM FOR REVIEW, OR ADVERTISE WITH ME? - Generally no. We will occasionally take part in promotional giveaways etc., however, it is our policy that any product that we donate be given to a contest winner, subscriber, or follower - never kept by the sponsor, no exceptions. By purchasing from ForgottenCotton buyer agrees to abide and adhere to all policies. Thanks for visiting!
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