Carbon District's Policies
Introduction
Hello! We make everything from scratch, so we are able to meet just about any specifications you could want! We offer a sizing guarantee, and a limited warranty on our product. Cancellations are not allowed once production has begun on orders. Return policy within 2 weeks of delivery, only if an exchange does not work out.
Payment Policy
Payments are made through Paypal. Product must process and be paid in full before we begin production.
Shipping Policy
Shipping window is two weeks. If you pay for faster shipping, it will still only ship after two weeks. If you would like the window to be 1 week, we charge an additional $35. 1-3 day turnaround is $75.
Refund & Exchange Policy
Since we guarantee the fit, we offer exchanges until the ring fits. We offer no refunds, unless the product you receive does not meet our quality standards. We do not offer refunds if the ring doesn't fit.
Contact Information
if you need to reach us, feel free to contact us at: [email protected]