Brady's Bits Boutique's Policies
I operate a custom boutique. All pieces are hand-made by me after an order is placed. I do not keep any items "In Stock". I purchase my apparel blanks after a customer has placed an order and apply the vinyl design once the apparel blank has been delivered to me.
Orders will not be processed until full payment has been received. Please pay using Paypal within 3 days of purchasing an item.
Once the full order is submitted, it should take approximately 5-10 business days (Monday-Friday not including weekends or holidays) in production BEFORE shipping. However, it's possible that our production times may vary during my busiest season (October-December). I consider an order fully submitted once all custom details have been provided and payment is made. Please keep in mind that Production times do not including SHIPPING times. The shipping method you choose will determine the amount of time it will take once your order leaves our business. For example, if you place an order on Monday the 1st, your order might not be ready to ship until Tuesday, the 13th, even if you have chosen an expedited shipping method.
Refund & Exchange Policy
Generally speaking, refunds will not be allowed unless I have made a grossly negligent mistake or there is a flaw or defect with your product. Due to their unique nature and unlikelihood to resale, returns/exchanges cannot be accepted on custom and personalized items. I will consider each request for a refund/credit on an individual basis. You MUST contact me within 24 hours of receiving the item. If a refund is allowed, the item MUST be immediately returned in its original condition. . Shipping costs are non-refundable and any fees associated with returning a non-defective item are the responsibility of the customer. Personalized or custom-ordered items are non-refundable. All returns must be received within 30 days of the purchase. There will be a 15% Re-Stocking Fee associated with all returns for non-defective items. Please remember to review your design and the product size chart prior to ordering, as each order is made individually to your specifications and cannot be resold.
Please contact me at email@example.com with any questions or concerns you have. You can also find more designs available at www.bradysbits.com.