Black Dogg Leather's Policies
I accept Paypal, USPS money order and personal checks. There is a 10 business day hold for money orders and checks to make sure they clear.
All shipping will be USPS Priority Mail, insured and with tracking number. At this time I only ship within the USA. In-stock items are shipped within 7 days of payment clearance; custom items vary depending on how long it takes to make them. I will provide you with an estimate at time of order. No items are shipped until payment clears, NO EXCEPTIONS! Rush Orders: If you would like to receive your order faster, please email me at firstname.lastname@example.org . There is a $10 surcharge for in-stock items, for custom items it is $ 20.
Refund & Exchange Policy
If you decide to cancel your order, please notify me as soon as possible. Once an item ships, you will have to return it at your expense. An order for a custom-made item cannot be cancelled after I begin to work on it. Returns and Exchanges can only be made within 20 days from the date the item was received by the customer. Please include details about the reason for the Return/Exchange. All shipping charges are the customer's responsibility; if the Return is due to my error I will refund them by check. PLEASE INSURE ALL SHIPMENTS! Items must be returned in their original condition for a refund to be processed (less any shipping charges). If an item arrives damaged, please notify me immediately and save all packaging materials.
Custom Items: If you are looking for something unique and personal, I would love to help you! Please email me with the details and I will get back to you as soon as I can. Once I accept a custom order there is a down payment of $ 75 or 20% of the item price (whichever is less) with the remainder due before shipment. Custom items are not returnable unless I made a mistake, in which case I will also refund the return shipping charges.
Please email me with any questions, comments or problems you may have. Since I do not have regular internet access, it might take me a few days to respond, so please be patient!