The Azure Rose's Policies
Welcome to The Azure Rose! I handcraft every piece of jewelry in my shop with beautiful, high quality materials to create pieces you will love and enjoy wearing. Thank you so much for visiting!
I accept credit cards via Paypal payments. Any major credit card can be accepted through Paypal.
I use USPS First Class for all domestic shipping, with delivery confirmation. Orders are typically shipped within 3-5 business days from the day the order is received excluding Sundays and holidays. I am happy to make custom orders, but they do take a bit longer, please message me if you are interested in a custom order. If you would like to add shipping insurance, or would like your items shipped more quickly, please contact me BEFORE you make your purchase, and I will adjust the shipping price accordingly. INTERNATIONAL BUYERS PLEASE READ: International customers, please be aware that customs can delay shipments for up to 90 days. Any customs duties, taxes, fees, etc, that are charged upon delivery are the responsibility of the buyer and are not reflected in my shipping charges. I include an invoice with each package that corresponds with the customs form stating the full purchase price of each order. If you have questions about duties and customs fees, please contact your local post office. I use the United States Postal Service First Class for international shipping. Please contact me if you would like extra services such as insurance or tracking, but note that the extra costs for these services will be paid by the buyer and may be expensive. I do not pay for any applicable duty, value added taxes (VAT) or import consumption taxes charged to you by your country. The recipient of the merchandise will be required to pay the duty or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, I am unable to provide an estimate for duty or VAT.
Refund & Exchange Policy
Returns cannot be accepted for custom stamped orders. Returns for items that are not customized can be accepted within 15 days of the date you receive your order. Returned items must be in their original, unused condition, including boxes and tags. Please ship returns in a padded envelope or insulated box, and include a copy of your order invoice. Shipping fees cannot be reimbursed. Defective jewelry may be returned free of charge. Please send me a message if you have a problem with an item you ordered from my shop, and I will be happy to work with you to come to a satisfactory solution.
If you are looking for something you can't find in my shop, I would be happy to customize something for you. One of the reasons I love making hand stamped jewelry is that this style is highly customizable! I am happy to make custom orders for bridal parties and can customize for your wedding colors. Contact me with more information about the jewelry you are looking for.
If you have further questions, please email me at email@example.com.