I am here for you - the customer! This is my outlet for creativity and I love sharing my designs with others. If you have any questions about any policies, please feel free to contact me. Please note, that since each piece is handmade, there may be some variation in multiple order pieces. The time I need to prepare an order for shipping varies. For details, see individual items. I will only use your shipping and billing address, and contact information To communicate with you about your order To fulfill your order For legal reasons (like paying taxes)
Payment is required before shipment. Additional costs may be charged for custom orders as noted on individual items. Alternative shipping methods may be requested and payment will be quoted and required before shipment. Please contact me for details.
Estimated shipping time is 3-5 business days Shipment is made via USPS Priority Mail, with tracking information provided, unless otherwise requested. Please contact me regarding alternative shipping methods. I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Refund & Exchange Policy
Your Satisfaction is my GOAL! I gladly accept returns, exchanges, and cancellations Just contact me within: 14 days of delivery Ship items back to me within: 30 days of delivery Request a cancellation within: 24 hours of purchase The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for custom or personalized orders. Conditions of return Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Custom and personalized orders I am happy to work with you on customized and personalized orders! Please allow 5-7 business days for the completion of customized and personalized orders, excluding shipping time. An additional fee may apply for materials and supplies. Quotes can be given for personalized orders if requested. Sizing details I try my best to include all sizing details as closely to true measurement as possible. Please understand that each piece is handmade and for duplicate orders, slight variations may occur. Care instructions All pieces are made with high-quality materials. Care instructions for each piece are included with shipment. If you have any questions, comments or concerns - please feel free to message me! Gift wrapping and packaging Gift wrapping and packaging is available at no extra cost! All shipments are sent in a simple, white, cardboard jewelry container with Shut the Front Door logo stamped in red. Simple, twine bows are added for detail. All jewelry is wrapped in tissue paper for protection during shipping. If requested, a gift card with personalized message can be added at no extra charge. Message me for additional requests! Only 1 Available?! All of my jewelry is unique designs that I have created. If you see something you like, and would like more, please let me know! I'm happy to re-create designs for orders to meet your needs!
Please contact me at STFDoor@gmail.com regarding any questions or comments you may have! I love hearing from customers!