Rustic Prairie Cottage's Policies
Thank you for stopping by Rustic Prairie Cottage! Each item that I create or select for my shop is made for that Shabby and Chic, Cottage Rustic Style home. We also create custom noodle boards and sink covers for your home. We also custom create wooden boxes for Rustic Barn Farm Weddings. My hope is that one of these items will find their way to your heart and home. I never really considered my self a 'country girl' however, now that I"m older and hopefully wiser, I see the beautiful simplicity in nature and imperfections. We are all not perfect but we are all beautiful in our own way. And this is what I"ve learned the older I've become and I transfer that into the pieces I create. The more simplier and balanced life is the better! Sweet Blessings~ Rita
I accept PayPal for all payments. - Please read my refund policy prior to purchasing. No returns on made to order items.
Unless its stated in the description of the listing, all items are 'made to order'. Which means that once the order is received, it will take us about a 10 day turn around or less before we ship it out. We have to cut the wood, create it and then paint it. This takes time and being that its only my husband and me, we go through each order as they are received. I usually ship USPS parcel post which usually takes anywhere from 4-7 days to arrive depending on your location. If you need something sooner, please contact me and I can determine if its possible depending on the amount of orders we have ahead of yours.
Refund & Exchange Policy
My husband and me spend a lot of time, communicating and thought into the creation of each MADE TO ORDER noodle boards / sink covers and wooden boxes. I also take plenty of photos during the creation of each one for the customer to review. All MADE TO ORDER items have a final photo of them so the customer can approve it before shipping. At this time our customers have the opportunity to change anything they would like on the finished product, i.e. distressing, more finish etc. For this reason, we DO NOT accept returns on ANY MADE TO ORDER item. This includes all wooden items such as our sink covers, noodle boards and boxes. I take a great deal of time in taking photos during the creation for our customer to have the opportunity to change the order during the creation process. I send pictures half way through so our customers can see the progress and I also send photos for their approval before an item is shipped. I can not accept a return on a made to order item for this reason I send photos prior to shipment. By purchasing our made to order mantels, shelves, noodle boards and wedding boxes you are agreeing to these terms.
If you run into a problem due to breakage through shipping, please save all packaging materials and contact me and the shipping agent as soon as possible. If you are not satisfied with your purchase, please contact me and we can resolve the situation. Unfortunately, shipping costs are not refundable. In the end, my goal is that you are happy with your purchase.